JioHotstar not working with VPN

JioHotstar won't load, shows an error, or keeps buffering during a match while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if you still use the old Hotstar or JioCinema app.

Why isn't JioHotstar working with my VPN?

• The server you're on is busy, which is common during big cricket matches
• JioHotstar is detecting VPN traffic and limiting playback
• You're still using the JioCinema app, or an old version of the Hotstar app

What can I try if JioHotstar isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If a match or show won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open hotstar.com in Chrome or Safari with VPN Super connected.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the JioHotstar app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with hotstar.com, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

Still using the Hotstar or JioCinema app?

JioCinema and Disney+ Hotstar merged into JioHotstar in February 2025. JioHotstar runs in what was the Disney+ Hotstar app, and the JioCinema app has been discontinued. Update to the latest JioHotstar app and sign in with the same account.

JioHotstar buffering or low quality with VPN?

If JioHotstar loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. If your speed is low, try these:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.
• Lower the video quality in the player during busy live matches until the stream steadies.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching JioHotstar on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message JioHotstar shows.

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