9Now not working with VPN

9Now won't load, shows an error, or keeps buffering while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do when live TV won't play.

Why isn't 9Now working with my VPN?

• The server you're on is busy during a high-traffic window, such as a big live sports broadcast
• 9Now is detecting VPN traffic and limiting playback
• The 9Now app is still using an old connection from before you connected

What can I try if 9Now isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If a show won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open 9now.com.au in Chrome or Safari with VPN Super connected and log in with your free 9Now account.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the 9Now app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with 9now.com.au, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

9Now live TV not playing?

Live channels on 9Now can fail even when on-demand shows play. Try a different live channel to check whether the problem is with that channel. If none of them play, log out of 9Now, close the app or tab, and log back in after step 4.

9Now buffering or low quality with VPN?

If 9Now loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. If your speed is low, try these:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching 9Now on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message 9Now shows.

The trademarks displayed are for illustration purposes only. VPN Super is not affiliated with, sponsored by, or endorsed by their owners.